FAQ
About Feltrando
What is Feltrando?
Feltrando is a Portuguese brand that transforms industrial felt surplus into contemporary design pieces, combining sustainability, craftsmanship, and local heritage.
Where are Feltrando products made?
Every piece is handmade in Portugal using traditional techniques and locally sourced materials.
Are all pieces identical?
No. Handmade production and reused materials create natural variations that make each piece unique.
Materials & Care
What is upcycled felt?
It is industrial felt that would otherwise be discarded. We give it a new purpose, turning it into durable, high-quality design pieces.
How should I clean and care for the products?
Clean gently with a dry or slightly damp cloth. Avoid washing machines, soaking, or exposure to high heat.
Does felt shed fibers or fade?
Minor shedding is normal in felt products. Colors remain stable when cared for properly.
Orders & Payments
Which payment methods do you accept?
We accept credit/debit cards, PayPal, and other options available at checkout.
Do I need an account to place an order?
No. You may check out as a guest, but having an account allows easier order tracking.
Can I modify or cancel my order?
Yes, as long as it has not yet been shipped. Please contact us as soon as possible.
Shipping & Delivery
Do you ship worldwide?
Yes, we ship internationally. Shipping costs and delivery times depend on the destination.
How long does delivery take?
• Portugal: usually 2–5 business days
• Europe: 5–10 business days
• Rest of the world: 10–20 business days
How can I track my order?
You will receive a tracking number via email once your order has been dispatched.
Returns & Exchanges
Can I return a product?
Yes, within the return period stated in our return policy, provided the item is unused and in perfect condition.
What if my product arrives damaged?
We will replace or refund it. Please contact us with a photo of the issue.
Customization & Special Orders
Do you accept custom orders?
Yes, depending on the product. Color, size or shape customization may be possible.
How long do custom orders take?
Lead times vary depending on the complexity. We will inform you before confirming the order.
Other
Do you work with retailers or interior designers?
Yes, we collaborate with shops, studios and professional projects. Contact us for details.
How can I contact you?
Use the contact form on our website or email us at: feltrando.protugal@gmail.com.